Week 4 : Responses

Okay....made it to week 4 (but this is like 3 weeks late! sorry J&J!) and this week it's a scenario where a student has posted on to your programme's discussion area and you will need to response to the post bearing in mind the discussion in the last face-to-face (f2f) session covering access and motivation.

The original email:

Hello Karen

Firstly I would like to say that I think anythink that improves the learning of students is a good thing and using technology and the blackboard I am sure is going to be good. But I can not find a computer in the lab to use when I want and when I do I cant log on to the VPL! When I eventually did get on to Blakcboard and into the discussion bit I found Mary had answered every question at least twice! Just like she does in the lessons I feel like putting a sock in it!

Sorry to sound naf but I really do want to get on with this stuff but CANTTTTT!

Ta

Susy


My response:

Hi Susy,

Thank you for your email, I also believe that using technology and Blackboard will make your experience here at Bucks more enjoyable and hopefully the content on Blackboard will make things easier for you.

Unfortunately I cannot help you with the problem of spare computers in the Gateway building, perhaps it may be worth your while avoiding the busy or popular times? or even investing in a laptop / notebook?

If you do have any problems with access to Blackboard then contact the IT Service Desk in the Gateway library.

Don't worry about what Mary said, she isn't answering for anyone else apart from herself. Your opinions and answers still matter regardless so don't worry about other people....whose to say those answers and opinions are correct?

If you do find yourself struggling with the course there are options for you, such as the Learning Development Unit on the third floor of the Gateway and should things get too much then there is always the Counseling service in the north block.

If you want to talk on a one to one basis then let me know when you are free and i'll see if I can arrange anything.

Chin up and carry on with the excellent work :)


My explanation:
I'm new to all this so I hope you all don't think I was short with her but I do feel that some people need to adapt and overcome problems instead of sitting down and sulking about them.....harsh yes but true!

Student at Bucks are legally considered to be adults and I do think they should start to act like them and think and act for themselves.

University should be a place where students not only learn new skills but also develop a mindset that will take them places further on in life and in their careers.

Anyways I am now off my soapbox!

Back to the email....I did feel that Susy needed reassuring regarding the Mary situation, it is hard to be heard when you are not the loudest or lack confidence in yourself or your answers.

I also thought that Susy may be struggling with the topics raised in her email and these may be affecting her more deeply so that is why I told her about the LDU and advised her about the counseling service.

Since she does seem to be down regarding her experience I let her arrange a time and date for a face to face if she wnated to.

I signed off with a small amount of praise just to lift her spirits.